Charisma Glassman

Senior Partner, Global Head of Retail Advisory

Genpact

Charisma Glassman is Vice President, Senior Managing Director, and Global Head of Retail Applied Advisory at Genpact, a global consulting firm based in New York. She partners with C-suite leaders at iconic brands like PepsiCo, McDonald's, Unilever, L’Oréal, Barclays, Citi, Morgan Stanley, and Ferrari to drive transformative initiatives in revenue growth, customer experience, and operational efficiency across North America, Europe, and Asia.

Before Genpact, Charisma led Consumer, Luxury & Retail portfolios at Capgemini and served as Global Head of Customer Technology at Barclays, where she led major transformations that saved the bank £100 million, earning the Barclays CEO Award. With over 20 years of experience, Charisma has managed multi-million-dollar P&Ls and international teams across diverse industries including retail, consumer goods, financial services, luxury, and hospitality. She is known for aligning business strategy with technology to create sustainable value for Fortune 100 clients.

A sought-after keynote speaker, she has presented at the UBS Women in Luxury Conference and Harvard Tech Conference. Her expertise has been featured in Forbes, Fast Company, VentureBeat, USA Today, Vogue, and Maxim. Charisma holds an Executive General Management certificate from Harvard Business School, a Master’s in Technology Management from NYU, and is pursuing an Executive MBA at Columbia Business School, specializing in Finance and Strategy. Her leadership is guided by excellence, fairness, and meaningful relationships.